by Guest » Mon Nov 28, 2011 10:43 pm
On the 24th November i got a new car, meaning obviously that my insurance was going to go up. Im not sure what i can do about this, but my car insurance company has broken what they said on the phone. On the 24th of november there was 2 phone calls made between me and my insurance company, The first call said that they were going to take £280.95 out of my account, she then said yes that it is a lot of money considering i found it cheaper else where, said she would call me back at 13:00. she then rang me back at 13:04 and said that the insurance was only going to be £240, she would take off all administration fees and that she could delay the payment from going out of my bank until 28 days later which was the 22nd of december. I thought this was great, same price, dont lose the no claims i had built up and i could pay it after pay day.
To my next shock, i looked at my bank the next day to find that £285.89 had been taken out. After further investigation it seemed that it was my insurance company. This is more than originally recieved.
Ive then phoned the insurance and all they have said is we will call you back within the hour (which they haven't) 'sorry for the inconvenience' and they were going to listen to my calls.
The extra £5 that they took anyway was the administration fee that she had taken off.
The last insurance company i was with done the same thing, told me that i would pay 3 installments of £54.54 then one of £27.50. yet they sent me a piece of paper out saying they were taking 3 at £54.54 and one of £127.50. They listened to my phone call and said it was agreed, although in the end up they took the £27.50 agreed :S
I really dont know what to do because i know insurance companys lie.
Any help?
Samii_x0x
To my next shock, i looked at my bank the next day to find that £285.89 had been taken out. After further investigation it seemed that it was my insurance company. This is more than originally recieved.
Ive then phoned the insurance and all they have said is we will call you back within the hour (which they haven't) 'sorry for the inconvenience' and they were going to listen to my calls.
The extra £5 that they took anyway was the administration fee that she had taken off.
The last insurance company i was with done the same thing, told me that i would pay 3 installments of £54.54 then one of £27.50. yet they sent me a piece of paper out saying they were taking 3 at £54.54 and one of £127.50. They listened to my phone call and said it was agreed, although in the end up they took the £27.50 agreed :S
I really dont know what to do because i know insurance companys lie.
Any help?
Samii_x0x
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