by tammyj » Wed Aug 18, 2010 05:41 pm
I have been told I would get the refund in 2-3 weeks. It is now the 5th week and havent received one red penny. They keep giving me the runaround and have lied to me. I have all documentation.
Posted: Wed Aug 18, 2010 07:11 pm Post Subject:
Certainly you can sue... while you are completing the paperwork, paying the fees and serving the company, I'm betting that you receive the money.
Have you asked to speak to managers? If they don't follow through, move up the ladder.
Posted: Wed Aug 18, 2010 10:02 pm Post Subject:
tcope is right. This could just be caught up in their system somehow and speaking with a supervisor and making them aware of the situation may take care of it.
If not, you may want to consider contacting the Department of Insurance in your state and filing a complaint. They will generally look into something like this and that may be enough to get them to process the refund.
Posted: Thu Aug 19, 2010 12:25 pm Post Subject:
This could just be caught up in their system somehow and speaking with a supervisor and making them aware of the situation may take care of it.
Does it happen in all states? I'd often wonder why this happens. Perhaps our community professionals can explain it in a better way!
Posted: Thu Aug 19, 2010 12:56 pm Post Subject:
Many times the agent can move things along. If you have a personal agent, give them a call and ask if they can escalate. I had a similar situation with a client. The refund request was processed over a holiday weekend which further delayed the processing. And yes it was a system thing. She did finally receive the refund,
Posted: Thu Aug 19, 2010 02:46 pm Post Subject:
"Caught up in the system" could mean a lot of things. For the most part, it would mean someone made a mistake or error in processing or possibly didnt process it at all. It could also be a computer system or software related problem. Who knows?
Getting a supervisor involved will cause them to look into it deeper. Usually, someone that is a little more comitted to getting things done. (Hopefully.)
I'm not saying that's what the problem is, but it could be. And escalating the issue to a higher level of management is a lot easier than getting an attorney involved, at this point.
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