by Guest » Tue Dec 28, 2010 02:43 am
I am writing to ask your suggestion on dealing with my auto insurance problem as well as expressing my dissatisfaction with the customer service at my auto insurance company.
I just discovered today that our insurance company didn't insure our new car we purchased in Feb, 2010, because the insurance company sent us the renewal information of 2011 which still showed the information of the car we traded in for the new car as well as the other car we are still using. Basically, our agent then sent us the contract and the insurance cards electronically right before he left the company in March (which I didn't know until today). However, our new car insurance was not entered into the system. I setup automatic monthly premium payment from our bank account and I didn't pay attention to the number at all. When I called the insurance company today, the representative asked for the contract from our agent but it's not handy for me at that moment so I requested other way instead of the contract to investigate the case but was rejected. I requested to talk to the superviser and was put on hold for more than ten minutes before the same person told me none of her supervisers would like to talk to me because they didn't have other method to investigate the case other than the contract. I was shocked to hear the supervisers would not take the time to eplain to me and requested someone at the upper level to contact me so that I can communicate my dissatisfaction. One minute later the same representative called me telling me atcually the VIN number of my new car would be sufficient to investigage. AFter I supplying the VIN number she started to ask me to quote my new car. I questioned her why I need to answer those question to submit the request for investigation, she said just in case my car was not insured then it's better to be insured now. I questioned her whether ther's such need to do so before the investigation because I have the confirmation from my agent then in my computer. She then tolde me she didn't find my car information in the company system. I was very upset with her dishonesty and requested to hear from the branch manger regarding the investigation before further action. Now I rethought about it and was concnerned that even though I have the electronic insurance cards, since it's illegal to have no car insurance, will I be in a disavantaged position if not completing the insurance quote? Any suggestion for me? Thank you!
I just discovered today that our insurance company didn't insure our new car we purchased in Feb, 2010, because the insurance company sent us the renewal information of 2011 which still showed the information of the car we traded in for the new car as well as the other car we are still using. Basically, our agent then sent us the contract and the insurance cards electronically right before he left the company in March (which I didn't know until today). However, our new car insurance was not entered into the system. I setup automatic monthly premium payment from our bank account and I didn't pay attention to the number at all. When I called the insurance company today, the representative asked for the contract from our agent but it's not handy for me at that moment so I requested other way instead of the contract to investigate the case but was rejected. I requested to talk to the superviser and was put on hold for more than ten minutes before the same person told me none of her supervisers would like to talk to me because they didn't have other method to investigate the case other than the contract. I was shocked to hear the supervisers would not take the time to eplain to me and requested someone at the upper level to contact me so that I can communicate my dissatisfaction. One minute later the same representative called me telling me atcually the VIN number of my new car would be sufficient to investigage. AFter I supplying the VIN number she started to ask me to quote my new car. I questioned her why I need to answer those question to submit the request for investigation, she said just in case my car was not insured then it's better to be insured now. I questioned her whether ther's such need to do so before the investigation because I have the confirmation from my agent then in my computer. She then tolde me she didn't find my car information in the company system. I was very upset with her dishonesty and requested to hear from the branch manger regarding the investigation before further action. Now I rethought about it and was concnerned that even though I have the electronic insurance cards, since it's illegal to have no car insurance, will I be in a disavantaged position if not completing the insurance quote? Any suggestion for me? Thank you!
Posted: Tue Dec 28, 2010 06:34 am Post Subject:
You only needed to post this once:
http://www.ampminsure.org/start/about15268.html
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