How auto insurance claims are processed?

by Guest » Fri Sep 27, 2013 11:57 am
Guest

Hi,

I am looking for information about the way legislators consider the proper adjudication that is related to an auto claim. Can you tell me about the current trends as how claims are processed? Do they view in terms of the policyholder’s residence or do they look into the place of incident before processing claims?

Total Comments: 4

Posted: Mon Sep 30, 2013 09:27 am Post Subject:

The claims process basically involves 4 steps:

Immediate reaction

1) Keep your calm and call 911 if necessary.
2) If someone else is involved, exchange information like name, address, contact information, license number, insurance information, and witness (if any).

Reporting the claim

You need to submit the following things while filing the claim:

1) Your and the vehicle’s basic information.
2) The name and address of the person (if you weren’t driving the vehicle)
3) A detailed description of what took place and where
4) Information if anyone else was involved

Appraisals and Repairs

The next step is bringing your car for inspection and repair. Whether the repair would be done with a repair shop you trust or in the insurance carrier’s facility is such a proposition that is determined earlier during the time the policy comes in motion.

Payment of your claim

Nowadays, most carriers pay repair shops directly and this is good since most repair shops would release your car sooner if they know that the payment is coming from an insurance company.

Posted: Tue Oct 01, 2013 06:04 pm Post Subject:

Nice information, but does it answer the OP's question? Re-read it Mango and then post a response . . . if you can.

Posted: Wed Oct 02, 2013 04:28 am Post Subject:

Thanks! LOL

Perhaps you need a re-read or you forgot the opening question and got excited after reading the concluding one. Was this because your didn't give any valid response apart from poking me?

Ridiculous!!

My answer was against the question:

Can you tell me about the current trends as how claims are processed?


Perhaps you are taking about this one:

Do they view in terms of the policyholder’s residence or do they look into the place of incident before processing claims?



Why don't you come up with an answer...if you can..

Posted: Wed Oct 02, 2013 02:57 pm Post Subject:

Dear demented Mango, all you did was provide information on how remain calm and call 911 and how to file a claim and wait for payment. That is not what the OP was asking for.

looking for information about the way legislators consider the proper adjudication that is related to an auto claim

Legislators do not do this. Insurance commissioners write regulations regarding only limited aspects of the claims process. It is up to each insurer to determine its own efficient ways of processing claims.

Do they view in terms of the policyholder’s residence or do they look into the place of incident before processing claims?

Neither of these has any bearing on the processing of a claim. Where a person resides may have an effect on the premium they pay for insurance, but it has nothing to do with the claims process. And neither does the location of the incident. The insurer is only concerned with liability and mitigation of damages. If the insurer has no liability under its contract, it has nothing to mitigate.

Can you tell me about the current trends as how claims are processed?

Claims are processed by adjusters and others hired by insurance companies to examine the information and review the reports of damages. Adjusters may inspect vehicles for collision damage or repair shops that have been granted "DRP" status submit claims based on guidelines from the insurance company, and adjusters may never see the damage first hand. Some companies still use "drive-in" claim centers for estimating relatively minor damage claims, and many insurers now have mobile fleets of adjusters who will come to a person's place of employment or residence to examine a vehicle.

The vast majority of claims are settled promptly, efficiently, and fairly. Many adjusters have authority to write checks for property damage claims "on the spot" (based on dollar limitations, such as $2000 or $2500).

Problems may arise when an at-fault party is uninsured or underinsured (insufficient property damage or personal injury liability coverage to pay all claims). When the damaged party is also improperly insured, or when one party believes the insurance company is undervaluing a vehicle or overvaluing a loss then disputes over the amount of damages payable may arise. Such disputes are not always resolved amicably, as other posts on this website will attest.

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