by lauren » Wed Jan 28, 2009 03:20 pm
HI EVERYONE I RECENTLY FILED A CLAIM AND THE ADJUSTER WAS CONTACTING ME AND I HER SHE INFORMED THEY WERE DONE PRICING MY ITEMS AND SHE HAD TO GET THE POLICE REPORT THEN SHE COULD MAKE PAYMENT I HAVE REPLACEMENT COST SO THE OFFER WAS NOT ACCEPTABLE I WAS INFORMED THAT ONCE I PURCHASED THE ITEMS AGAIN I WOULD BE REIMBURSED THE DIFFERENCE.... THATS NOT REPLACEMENT VALUE OR IS IT SO I FORGOT TO ADD MY COMPUTER ON THE CONTENTS LISTS IT WAS ON THE POLICE REPORT BUT NOT THE CONTENTS LIST SO THE NEXT DAY I CALLED HER BUT I DIDNT RECEIVE A CALL BACK THE NEXT CALL I GOT WAS FROM A CLAIMS INVESTIGATOR WANTING TO COME TO MY HOUSE WHAT IS THIS ABOUT I SPOKE WITH SOMEONE AND THEY TOLD ME THAT ONCE I ADDED THE DESKTOP IT MADE MY CLAIM OVER $10,000 SO THATS WHY ITS WITH THE INVESTIGTOR IS THIS TRUE?? WHY DIDNT THE FIRST ADJUSTER SAY ANYTHING HOW RUDE HOW LONG DOES THIS PROCESS TAKE I DID THE RECORDED STATEMENT AND FILLED OUT THE PAPERS AND MAILED THEM BACK SO WHAT NEXT??? THANXS IN ADVANCE
Posted: Thu Jan 29, 2009 05:35 am Post Subject:
That is actually how replacement cost works. They will pay you the actual cash value of an item and once it is replaced, you send in the receipt(s) and they will issue the remaining amount. If you decide to upgrade from a 19" TV to a 40" flat screen, they obviously will not cover the difference.
As for them sending an adjuster out, it sounds as if they attempted to handle this over the phone/mail. Once the loss reached the company's threshold (10,000) they send out an adjuster. Companies will attempt to handle small (dollar amount) claims from the desk until they reach their threshold to save on adjusting costs, since they may not have a staff adjuster in your area and may have to hire an independent adjuster. The phone adjuster may not have known that the claim was over their threshold until they got off the phone and did the calculations.
Since the computer was on the police report list it really shouldn't be an issue. It probably just comes down to the threshold. Once the adjuster comes out it shouldn't take long.
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