by Guest » Fri Sep 14, 2007 01:13 pm
Although, I have been at this job a long long time, there is still not a month that goes by that someone doesn't make a comment like, 'I know you're paid to save the company money, or It's your job to pay the least amount possible, (right out say), You're paid to screw us over I understand that'. When in fact that is not true, I am paid (among many things) to put the injured/damaged person back into the same position they were in prior to the loss, or to make them 'whole' again. My pay has zero effect on the dollar amount I pay, nor have I ever screwed anyone, or been asked to by an employer. Should I return them to pre-accident condition in the most economical way possible? Of course. But I grocery shop the same way, (most economical).
Of course I immediately ''correct' them, and agree there are good and bad in all professions, but I don't automatically (nor does anyone else I'm sure), assume all Priests are bad, due to the horrific actions of a few.
In a world that has gone absolutely "PC" crazy I am amazed at the number of folks that 'normally' are very PC, not having any trouble intimating, that an insurance adjuster is synonymous to shysters, crooks, paid hatchet men etc. When these same people wouldn't think of ever drawing a conclusion, much less vocalizing it to the person directly.
I'm asking, two things as an industry what can we do to change this stereotype? And on a personal level, (because I do take it personally, I live life by the 'golden rule' and having my character attacked, questioned or challenged is very upsetting to me), how do you handle the stress and upset of this?
Thanks, looking for some thoughts/feedback, or things that have helped others.......
lori
Of course I immediately ''correct' them, and agree there are good and bad in all professions, but I don't automatically (nor does anyone else I'm sure), assume all Priests are bad, due to the horrific actions of a few.
In a world that has gone absolutely "PC" crazy I am amazed at the number of folks that 'normally' are very PC, not having any trouble intimating, that an insurance adjuster is synonymous to shysters, crooks, paid hatchet men etc. When these same people wouldn't think of ever drawing a conclusion, much less vocalizing it to the person directly.
I'm asking, two things as an industry what can we do to change this stereotype? And on a personal level, (because I do take it personally, I live life by the 'golden rule' and having my character attacked, questioned or challenged is very upsetting to me), how do you handle the stress and upset of this?
Thanks, looking for some thoughts/feedback, or things that have helped others.......
lori
Posted: Sun Nov 04, 2007 09:42 am Post Subject:
As this world get more greedy, so shall your job become more of a challenge.
I think you are correct!Posted: Thu Feb 07, 2008 07:37 am Post Subject: Claims Adjusters
:roll: A good insurance adjuster is a brain-washed adjuster. I can't get a single answer from those I've dealt with. Let me explain something, a half truth is a lie. My adjuster says things like, " I don't handle your medical needs. " Technically, she does, but wants to pass the buck to someone else in the department who is the medical expert. Meanwhile, her name pops up everywhere in my case file. Next, she asks questions which are being recorded all the while claiming I have the wrong person.
Claims adjusters are generally rude, arrogant, and unhelpful. That's why adjusters have a crap reputation! Lying to yourself doesn't change a thing.
Posted: Thu Feb 07, 2008 11:52 am Post Subject:
Im Not A Monkey
Interesting choice in screen name... :roll:A good insurance adjuster is a brain-washed adjuster
This is an absurd statement, but most of this post is as well....I've been in this business for 21 years, and let me tell you whether you be a Monkey or not, NO ONE has ever brain washed this old gal...Let me explain something, a half truth is a lie
No kidding? Kind of like what you are putting out here?My adjuster says things like, " I dont handle your medical needs. " Technically, she does, but wants to pass the buck to someone else in the department who is the medical expert.
Many companies 'specialize' meaning one adjuster handles the physcial damage another injuries, another coverage, and investigation....Meanwhile, her name pops up everywhere in my case file.
There is in all companies I know of a FILE OWNER meaning one adjuster that manages the entire file, that is what this adjuster does....Next, she asks questions which are being recorded all the while claiming I have the wrong person.
What are you afraid of? Did she not tell you that you were being recorded ? Not that she has to, most state law says only ONE party of the conversation has to be aware it is being recorded....so what? She wants you to talk to the adjuster that is handling the actual injury portion of your claim....why do you have a problem with that and how is any of this a lie?I can't get a single answer from those I've dealt with.
This isn't true you just said she answered you that a different adjuster is handling your injury....geeze...Claims adjusters are generally rude, arrogant, and unhelpful. Thats why adjusters have a crap reputation!
YOU want to talk about rude, arrogant, and unhelpful, Monkey you have defined all of these terms in your post !Lying to yourself dosen't change a thing.
Who's lying? Other than you and your half truths?I don't know when I've read a more unintelligent, uninformed, off the wall post...have a banana!
Posted: Fri Feb 08, 2008 10:40 am Post Subject:
Lol, Lori, you giving out bananas now.
I not a monkey, I think you made a pretty insulting statement here, maybe you had one bad experience or what you have viewed a bad experience, does not mean your statement is true.
I think when insurance companies are handling claims there are items that take a while to work themselves out and when people who are "suing" don't have all the answers in the amount of time that they expect them, then they start the insultive behavior that you have demonstrated here.
An insurance claim requires a thorough examination, requires tons of information and verification of the information. Why would you want someone half***ing your claim?
I think your comments were totally out of line here, please be a little more respectful, their are insurance professionals on this site who may take offense when you make a generalized statement like that.
Posted: Sat Feb 09, 2008 05:36 am Post Subject:
I think if that person says he works for the worst insurance company around he probably knows what he is talking about.But that does not mean they are all that way.I think when a person files a claim for damage sometimes they misunderstand their policy. I believe most insurance companies are fair and most accommodating.
Posted: Sat Feb 09, 2008 11:41 am Post Subject:
Wow Hummingbird have you ever come a long long way since joining this great community!? :D Seriously, if you look back at your first posts regarding such topics, totally different...Just goes to show that when you gain knowledge and understanding (as you have by participating here), you not only broaden your mind but realize, maybe just maybe your original opinion was not based on fact.....I'm impressed and thank you!
Posted: Sat Feb 09, 2008 07:52 pm Post Subject:
Thank you Lori, I have gained a greater appreciation and understanding by reading the posts here of what is involved in the insurance industry. I am also happy to have been enlightened by all you wise people. I have heard the words you spoke from an insurance perspective.Putting the customer back where he was before the accident or whatever and in the most economical way for both parties. As I understand it the customer has to sign off on the repairs that they are to their satisfaction. Right?
(Also Lori,that signing in thing has happened to me more than once,caused me to loose my pay for my posts...lol I post after I have been signed in and all of a sudden it calls me "guest"! must be a fluke .Thought it was just me glad to know it does happen to others)
Posted: Sat Feb 09, 2008 08:03 pm Post Subject:
You're welcome...I appreciate that you took the time to educate yourself about this industry....that automatic logging us out thing...I haven't had that trouble for quite some time....let me know if it keeps up, or better yet just go ahead and pm Lakemen about it...I've tried to make it a habit to look as I'm typing that it 'doesn't' say ''anyonomous" next to the box...actually i have started using the quick reply almost every time now..so maybe that's why i'm not having that trouble...?
Posted: Sun Feb 10, 2008 02:20 am Post Subject:
I always use the quick reply. I never noticed either that it had one more box there than what it usually does if you are signed in. I have no clue .I was posting away then all of a sudden it just says guest!
Posted: Sun Feb 10, 2008 12:20 pm Post Subject:
contact lakemen
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