by ywarke » Thu Apr 16, 2009 01:01 pm
Has anyone used Geico Auto Repair Xpress program? I have Geico and need to get my car fixed from an at-fault accident. When I reported this to Geico, they said that i "qualify" for the Geico Auto Repair Xpress program (as I was in an area that supported it).
I just don't know if this would result in good quality work, because if you use the Geico Auto Repair Xpress program, then you have to take it to a body shop that they want.
Any opinions?
I just don't know if this would result in good quality work, because if you use the Geico Auto Repair Xpress program, then you have to take it to a body shop that they want.
Any opinions?
Posted: Sat Nov 13, 2010 10:50 pm Post Subject:
.
Billion dollar companies will not put themselves at risk for expensive lawsuits because an adjuster authorized an unsafe repair.
Adjusters do not authorizr repairs only the vehicle owner can authorize the repairs by contracting with the bodyshop. Adjusters do not authorize repairs because if they did, they would be selecting the option they possess to take control of the repair and bear the liability.
Those concierge type programs and direct repair programs that imply they offer a guarantee on the repairs are also misleading. Those participating shops accept the liability, and agree to hold the insurer harmless for performing the repairs as the insurer set the criteria for. Since an insurer does not actually perform the repair, they can not guarantee the actual repairs or the parts specified. If you look at the language on many of the insurer estimates, they will even state we can not authorize the repairs to your vehicle and often times you will see language like, "we will guarantee that you will be happy with the fit and performance of the parts we specify"
Insurers still write estimates specifying the use of non certified aftermarket bumper reinforcements, structural radiator support members, and they still will write to clip a car in many cases. And again the insurer will not bear the liability for writing an estimate with a clip repair, the shop will bear all the liabilty. In court the insurer is quick to point out, we only pay for repairs and we do not repair cars.
Posted: Sun Nov 21, 2010 05:01 am Post Subject: clips?
Which insurance company pays to clip a vehicle?
Posted: Sun Nov 21, 2010 05:10 pm Post Subject:
Which insurance company pays to clip a vehicle?
Let's put it this way, insurers indemnify policyholders with their paperwork or estimates of losses. On that paperwork is listed clipping operations. However those shops that agree to work off of insurer estimates as their own paperwork accept one hundred percent of the liability as insurers do not repair cars. There are shops that still will perform this highly questionable repair procedure because they do not want to bite the hand that feeds them and they will accept the liability while holding their insurance partner harmless as per their private agreements. Insurers only accept liability when they take control of the repairs, name the repairer and pay for the repairs.
Auto recyclers formerly known as salvage yards sell clips every day. You can see them being delivered; some shops are still using the process and some insurers are still condoning where others have publicly stated they no longer accept clipping as a viable and safe procedure.
Rather than name names, how about representatives of various insurance companies, step up and proclaim we do not settle claims on the basis of clipping procedures, and produce a document verifying that it is that company's policy and directives. Up until two years ago state farm authorized the clipping of collision damaged autos. One vigilant shop owner petitioned insurers to stop this practice. If the largest insurer in north america specified this procedure, you can bet every other insurer wrote for clips at least until 2008 and many likely still do.
www.dimensionmotors.com/CollisionWeek.pdf
Posted: Thu Apr 21, 2011 01:17 pm Post Subject: Geico Auto Repair Xpress is a bad choice
A few days ago, I landed on a website presenting favorable customer reviews for Geico Auto Repair Xpress. Quite frankly, it made my stomach sick as I'm still reeling from my recent experience with this service. For my review, I will post the same addendum to the Geico after-service survey I sent in response to the company's request. Let me point out a few things in advance. No one from Geico has contacted me or taken any responsibility for my experience. Their guarantee/warranty is nothing but propaganda; it is one of those things you can keep exercising, but to no avail. Their system is simply too flawed and you will be continually dissatisfied and ask yourself why you bothered once again. After numerous attempts, I am still a dissatisfied customer and would not recommend this service and will personally never use it again. BTW, I own a 2008 Chevy Silverado LT.
1/10/2011
To Whom It May Concern,
As I write this letter, my vehicle has a fifth (5th) return visit pending to a Geico ARX shop for what should have been a simple and routine repair from the start. More than a month later, the job is still not complete and now I’m simply pissed, especially at Geico for strongly recommending this abominable service to me in the first place. In fact, my level of dissatisfaction is so high, I am making time to write this addendum to be included with the enclosed survey, as no survey could possibly do my unfavorable experience justice.
I am not going to encumber my time and stress level more by accounting for every detail in your faulty service/repair process, but I will state, and hopefully convey the main issues in a clear and concise manner. Further, if you’re inclined, I invite you to follow up with me via phone so we may discuss every detail of my dissatisfaction, and perhaps, you may explain to me why I received such poor service.
First of all, I’m not certain how the ARX business model works, that is to say I’m not sure how the money flows through your system, but let me tell you what it seems like. It seems like you save on labor costs by using your own Geico team members to perform repairs, and this labor is highly unskilled and unqualified to do such and is perhaps the biggest reason for the level of substandard work that results.
It also seems evident Geico team members are incented by how quickly they repair/return vehicles. I could care less- within reason- about how quickly my vehicle is returned to me. If it takes 2, 3, 4 more days, or even a week longer, I want my vehicle fixed right the first time around rather than receiving it too quickly with shoddy work that I can’t return fast enough!! As mentioned earlier, my 5th and hopefully final return visit for the same job is coming up and I just hope you guys are losing more money over it than I. I feel like billing Geico for the time, expense and aggravation it has cost me to accommodate 5 times back to the shop for the same job!
Anyway, for your records, here is the outline of my experience from the first time I took delivery and repair was supposed to be complete.
1. Upon 1st delivery (ARX- 2301 South Main): paint color match was extremely poor and there was some burring in the paint, malfunctioning signal lights, paint chips in fuel door, missing decal sticker from replacement part, new rear tire was installed and vehicle was aligned- both clearly unnecessary (added nearly $300 to repair invoice).
2. Upon 2nd delivery (ARX- 2301 South Main): nothing done to remedy paint or color match, tail light not installed correctly.
3. Upon 3rd delivery (ARX- 2301 South Main): nothing done to remedy paint or color match.
4. Upon 4th delivery **new shop** (ARX- 80 West 11000 South): repainted for color match- not great but satisfactory, tail light not installed correctly, missing decal sticker, shop screwdriver left inside vehicle.
5. Upon 5th delivery (ARX- 80 West 11000 South): I just became aware- pickup bed frame was reinstalled on top of left side wheel well liner as part of- I assume- 1st delivery. Liner is pinched and under certain conditions is rubbing against left rear tire!
6. Upon 6th delivery (ARX- 80 West 11000 South): hopefully will be the last time I have to return, or ever use again an ARX repair service shop!
Sincerely,
Brendan Eads
Posted: Thu Apr 21, 2011 01:32 pm Post Subject:
First, read my sig.
Keep in mind that the preferred shop is not run by nor do they employee GEICO employees. It's a shop... just like any other shop. The shop agrees to follow GEICO's guidelines on repairs. This means GEICO does not need to have one of their appraisers inspect the vehicle. Fewer inspection = less employees to pay.
When the problem started I'd tell GEICO that would be filing a diminished value claim due to the incorrect work. They may get their attention.
I agree, the "promise" or guarantee is given by GEICO but GEICO will simply pawn it off to the shop. GEICO has a contract with the shop that helps protect GEICO from any problems. Also, most adjusters won't know how to deal with their problem shops. What they should have done was to kick the problem _way_ up the ladder to the person who can drop the shop.
Posted: Wed Aug 10, 2011 03:33 pm Post Subject: Geico Xpress Repair Shop
: ( Run, Run, Run!!! Do not go to the Geico Xpress Repair Shop unless you only want a repair shop that is below standards and does not have enough work to sustain the shop. Geico looks for a weak repair shops, weak meaning the shop cannot stay open or profitable based on the quality of their work or repeat customers. How and why Geico does this is based 100% on profit for Geico, not quality or customer satisfaction. How do I know about this? I am the owner of one of the largest collision repair shops in the state of NC. We have been in business for over thirty years and are on the 10 Different Insurance Repair Programs (DRP). All major insurance companies in our area and have a positive long standing relationships and a 98 to 99% CSI (Customer Satisfaction Index) with those insurance companies. We also have done thousands of repairs for Geico customers, but not under the Xpress Program. And have always been in great standing with Geico until we were offered to participate in their Geico Xpress Program. We did except this offer and tried it only to find out how it works. Geico steers lots of cars to your shop in the beginning trying to fill your shop with Geico Work. After that happens, they start cutting and cutting and cutting (Paint times/ labor times/ they require all After Market parts/ allow less time to complete repairs/ shops eat cost of missed damages on estimates written by Geico adjusters and anything else that they can think of). If the shop complains or refuses then Geico labels that shop as HARD TO GET ALONG WITH and does everything legal (or illegal) to keep costumers away from said shop. Though this is against North Carolina Laws, this remains a common, daily practice of Geico in the form of Xpress Shops. The reason we do not peruse this matter, is we are just too busy with our other costumers and other DRP programs (STATEFARM/ NATIONWIDE/ ALLSTATE/ PROGRESSIVE/ LIBERTY MUTAL/ KEMPER/ SAFECO/ ERIE ECT.) To make a long story short we have done business with Geico for over 15 years with at least 1 to 2 repairs a week until we accepted their offer to become an XPRESS SHOP. We tried and decided it did not match our standards on quality and costumer service. Since we have signed off their program months ago, we have not received any Geico repairs since. Not that it matters because our bottom line at the end of the month actually went up, and my stalls are not full of undercut estimates and cars to be repaired with poor quality aftermarket parts, which makes it very hard to maintain our high CSI numbers. We still have a full shop every week and maintain a 30 day backlog despite Geico efforts to steer all Geico claims away from us to substandard shops with a workload of 90% Geico claims and cannot afford to say no to Geico’s MAFIA STYLE business tactics.
Posted: Wed Aug 10, 2011 05:56 pm Post Subject:
Posted: Wed Aug 10, 2011 05:57 pm Post Subject: Horrible
A few days ago, I landed on a website presenting favorable customer reviews for Geico Auto Repair Xpress. Quite frankly, it made my stomach sick as I'm still reeling from my recent experience with this service. For my review, I will post the same addendum to the Geico after-service survey I sent in response to the company's request. Let me point out a few things in advance. No one from Geico has contacted me or taken any responsibility for my experience. Their guarantee/warranty is nothing but propaganda; it is one of those things you can keep exercising, but to no avail. Their system is simply too flawed and you will be continually dissatisfied and ask yourself why you bothered once again. After numerous attempts, I am still a dissatisfied customer and would not recommend this service and will personally never use it again. BTW, I own a 2008 Chevy Silverado LT.
1/10/2011
To Whom It May Concern,
As I write this letter, my vehicle has a fifth (5th) return visit pending to a Geico ARX shop for what should have been a simple and routine repair from the start. More than a month later, the job is still not complete and now I’m simply pissed, especially at Geico for strongly recommending this abominable service to me in the first place. In fact, my level of dissatisfaction is so high, I am making time to write this addendum to be included with the enclosed survey, as no survey could possibly do my unfavorable experience justice.
I am not going to encumber my time and stress level more by accounting for every detail in your faulty service/repair process, but I will state, and hopefully convey the main issues in a clear and concise manner. Further, if you’re inclined, I invite you to follow up with me via phone so we may discuss every detail of my dissatisfaction, and perhaps, you may explain to me why I received such poor service.
First of all, I’m not certain how the ARX business model works, that is to say I’m not sure how the money flows through your system, but let me tell you what it seems like. It seems like you save on labor costs by using your own Geico team members to perform repairs, and this labor is highly unskilled and unqualified to do such and is perhaps the biggest reason for the level of substandard work that results.
It also seems evident Geico team members are incented by how quickly they repair/return vehicles. I could care less- within reason- about how quickly my vehicle is returned to me. If it takes 2, 3, 4 more days, or even a week longer, I want my vehicle fixed right the first time around rather than receiving it too quickly with shoddy work that I can’t return fast enough!! As mentioned earlier, my 5th and hopefully final return visit for the same job is coming up and I just hope you guys are losing more money over it than I. I feel like billing Geico for the time, expense and aggravation it has cost me to accommodate 5 times back to the shop for the same job!
Anyway, for your records, here is the outline of my experience from the first time I took delivery and repair was supposed to be complete.
1. Upon 1st delivery (ARX- 2301 South Main): paint color match was extremely poor and there was some burring in the paint, malfunctioning signal lights, paint chips in fuel door, missing decal sticker from replacement part, new rear tire was installed and vehicle was aligned- both clearly unnecessary (added nearly $300 to repair invoice).
2. Upon 2nd delivery (ARX- 2301 South Main): nothing done to remedy paint or color match, tail light not installed correctly.
3. Upon 3rd delivery (ARX- 2301 South Main): nothing done to remedy paint or color match.
4. Upon 4th delivery **new shop** (ARX- 80 West 11000 South): repainted for color match- not great but satisfactory, tail light not installed correctly, missing decal sticker, shop screwdriver left inside vehicle.
5. Upon 5th delivery (ARX- 80 West 11000 South): I just became aware- pickup bed frame was reinstalled on top of left side wheel well liner as part of- I assume- 1st delivery. Liner is pinched and under certain conditions is rubbing against left rear tire!
6. Upon 6th delivery (ARX- 80 West 11000 South): hopefully will be the last time I have to return, or ever use again an ARX repair service shop!
Sincerely,
Brendan Eads
Brensdae 4/21/11 6:32AM
Posted: Wed Aug 24, 2011 11:11 am Post Subject:
Thanks for your information but I am here searching for by different peoples. Actually, I want one good auto mechanic for my car, if you know anyone who is best in all work and also make my car fit without any more expense.
Posted: Thu Sep 15, 2011 07:56 am Post Subject: Agence web
It is interesting. Tell to me, please - where I can find more information on this question?
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