by ywarke » Thu Apr 16, 2009 01:01 pm
Has anyone used Geico Auto Repair Xpress program? I have Geico and need to get my car fixed from an at-fault accident. When I reported this to Geico, they said that i "qualify" for the Geico Auto Repair Xpress program (as I was in an area that supported it).
I just don't know if this would result in good quality work, because if you use the Geico Auto Repair Xpress program, then you have to take it to a body shop that they want.
Any opinions?
I just don't know if this would result in good quality work, because if you use the Geico Auto Repair Xpress program, then you have to take it to a body shop that they want.
Any opinions?
Posted: Tue Sep 20, 2011 09:12 am Post Subject:
My car met an accident few weeks back and I got it fully repaired with new spare's under insurance .But still my car suffers the problem of its radiator leaking makes me stop using it anymore so that its condition don't get worse. I have contacted my mechanic and he says there is a spare in radiator assembly need to be changed which is not available locally. So i want to know if i order the spares online can it be covered under insurance (Promotional link removed as per forums TOU)
Posted: Tue Sep 20, 2011 09:31 am Post Subject:
Check with your insurer whether the part bought on-line is covered or not. Since all parts are always not covered you should better know it from before.
Posted: Mon Dec 19, 2011 04:25 pm Post Subject:
if your not happy with your current insurance you should shop around with other auto insurance quotes
Posted: Tue Jan 24, 2012 10:48 am Post Subject:
This is not an employment portal
Posted: Mon Sep 17, 2012 03:13 am Post Subject:
I am trapped into this program and thinking about finding a lawyer to fight for me. The work they did on my 2-month old car is just disgusting. Any suggestions? Getting a lawyer involved a good idea?
Thanks.
Posted: Mon Sep 17, 2012 04:18 am Post Subject:
Any suggestions?
About what? You have not posted any real information on your issue.
Posted: Sat Sep 22, 2012 10:37 pm Post Subject:
I am trapped into this program and thinking about finding a lawyer to fight for me. The work they did on my 2-month old car is just disgusting. Any suggestions? Getting a lawyer involved a good idea?
Thanks.
Drop me a private message and I will refer you to someone who will do a post repair inspection of your vehicle to see if the repairs are sub standard or not consistent with the original manufacturer repair protocols. You can certainly sue the shop for poor, fraudulent, and omitted repairs if they were hired by the insurer through a drp agreement.
Posted: Mon Sep 24, 2012 11:41 am Post Subject:
The work they did on my 2-month old car is just disgusting. Any suggestions? Getting a lawyer involved a good idea?
It sounds like a "workmanship" complaint to me. That might have to be resolved by taking the vehicle to a different shop and having the work done over again -- and that will be on the insurance company, who will get the money back from their DRP (literally) and it could result in the shop being dropped from the DRP program, which will cost the shop a lot of money in the long run.
So there is a lot of incentive here to make things right -- both on the part of the repair shop and the insurance company. Their failure to resolve the problem satisfactorily is what could escalate the matter into litigation.
First, your complaint is mostly about the repair facility not the insurance company. The insurance company, if the facility is one of their DRP shops, should work to make things right if there is a legitimate problem with the repairs -- that's their agreement when you chose to use their provider. You were not forced to do so. So that's your starting point now.
Second, at this time, getting an attorney involved is a waste of both your time and your money. If one even chose to take your case, it's not worth very much today -- no significant damages (at least superficially) other than some inconvenience to you and the aggravation -- but they'll be happy to take 30%-40% of what ever the case settles for, which won't leave you with enough money to make the repairs. So why bother?
Work with the insurance company to get things resolved. And take advantage of Mike's offer to have a second person inspect your vehicle. That person's report, even if it cost you a couple of hundred dollars (which you would be entitled to have reimbursed by the insurance company or the repair shop), could be all that it takes to get this resolved quickly and without added expense on your part (such as attorney's fees).
Posted: Sun Mar 03, 2013 10:38 pm Post Subject: ins direct repairs
body shop has agreed with ins co to not only fix all cars they are sent as cheap as possible but as fast. shops are rated on cost of repair cheaper the better.....and cycle time,how fast. think about it cheap and fast. impossible to do collission repairs cheap and fast
Posted: Mon Mar 04, 2013 08:32 am Post Subject:
There is a saying . . .
"You can get it good, or you can get it fast, but you cannot get it good and fast."
My GEICO experience (which was about a year before my previous post in Sept 2012) with a relatively minor ($1500) comprehensive claim and repair was very good, and I have no complaints. A subsequent corrective was needed several months later (due to the incorrect installation of a skirt in the wheel well) and performed on the spot without hassle by the DRP shop.
I filed the claim online, an adjuster inspected the vehicle at my wife's place of employment within three business days and authorized the repair on the spot. We scheduled the repair at our convenience with their large and busy DRP so they could order repair parts first, and the work was completed within three days once the vehicle was dropped off.
Additional damage to a rocker panel that needed to be replaced was noted when the DRP first examined the vehicle prior to scheduling the repair, and GEICO paid for it without question. The parts used were all Hyundai OEMs.
So while I did not expect, nor did I demand, to have the repair done "good and fast", it was done well, it was done quickly, but one component was inadvertently installed incorrectly. Once that was discovered, it was corrected within 45 minutes upon returning it to the shop. GEICO's DRP stood behind its work 100%.
Coincidently, I had used this same repair shop in 1985 (under its original ownership) to repair damage to a 1981 Honda Accord hit from behind by a delivery truck -- the only other time I've needed auto body repairs in the last 40 years. The shop then was almost as busy as it is today, and the work was completed promptly and properly.
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