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Hello Lori,I am an independent glass shop owner and I have to say, the banner waving for the large glass chains is not respectful of family businesses that rely on customer satisfaction. We have to go above and beyond the larger chains because we don't have network dominance and steering to do the relations part of our business. Every customer that we service, we need to satisfy to ensure longevity. I hope you will give your local family businesses the chance to service your clientele and to show you that with the larger chains, you loose some of the personable aspects.